We have had our whole house; front, back, side and orangery glazed and doors supplied and largely fitted by Northwich Glass. Each time, not without problems and where later we have had a problem, customer service has been quite appalling. This morning our back french doors wouldn’t lock. They were fitted some time ago, but my thought was to phone the providers and fitters, they’d know what to do. Well I’m afraid being told we’d have to wait at least a week wasn’t acceptable! How could anyone relax or sleep at night knowing anyone could come in! There was no concern or empathy at all. Fortunately I thought to get in touch with our house insurance providers. They immediately got in touch with a carpenter/locksmith, who came out no more than a couple of hours later, lock replaced in 5 minutes. Was this really too much to ask if Northwich Glass? Poor!
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