I have just visited the Victoria store and my first impressions were great. I was very sceptical visiting at this time of year given the current pandemic.However as I was queueing to pay I was utterly disgusted with what happened to me.Another customer was stood outside the barriers of the queue waiting for someone, she was stood rather close already so I wasn’t entirely comfortable anyway but as I got to the front a staff member asked her to queue inside the barrier and wait there. She was then stood directly at the side of me and I had nowhere to go unless I was willing to leave the queue which I had been waiting in for 20 minutes.I have reported this matter and I am very disappointed with this behaviour. The company should be grateful that they’re allowed to open during this latest lockdown, I run a toy shop and have been forced to close again losing thousands at this time of year. I will not be returning
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Notcutts, Notcutts
