I recently ordered a companion garden bench On line on 25/6/20. I then received an email confirmation saying that the order had been despatched. It did not arrive and no further communication so contacted customer support. Was told I would receive a call back within 4 working days. No call so I called them again. Same thing but this time I did get a call back with delivery date of 9/7/20. It was self assembly and two special screws were missing. Called customer service the same day and was told it would be up to 4 working days for someone to call me back to give them more details of the two screws!!Now 6 days and no call and I still can’t complete the assembly of the bench. It will be day 7 when I call them again!!Their customer ‘support’ is absolutely awful and totally unreliable. They are quick enough to take your money but don’t seem to care after that. Will not be buying from Notcutts ever again!!
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Notcutts, Notcutts
