We rented a summer house through Novasol and discovered after our departure that we had forgotten some personal belongings in the bathroom. We contacted Novasol the same day to ask whether we should drive back to retrieve them or if there was a procedure for forgotten items. We specified exactly which drawer the items were in and were told that they would inform the cleaning staff that would be there the next day and they would then contact us to arrange sending them to us.No one ever got in touch, and after several chases, we finally received an email response two weeks later. Novasol said they were sorry but nothing had been found and they would not pursue the matter further.It’s disappointing that Novasol doesn’t follow through on their own promises, and it creates a sense of complete carelessness on their part. We’ve now lost belongings worth a couple of thousand kroner, which we would have driven the two hours back to retrieve on the day of departure, had Novasol not assured us it was no problem and that they would send them to us.We will not be renting through Novasol again and recommend others to be extra cautious. You can't trust that they will do as they promise and forgotten items apparently never resurface.
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