novasol.dk

2.7
2.7 Based on 121 reviews

...

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Sophia
250 kr compensation for a ruined weekend

Irresponsible company. We rented a house with sauna, jacuzzi and swimming pool for 3 nights Fri-Mon. We arrived on Friday evening and found the pool and sauna facilities under renovation, no one warned us about this. After complaining, they said - we will call you tomorrow morning, no one called. Finally, the Danish branch offered another house, they sad if you pay more you can move there. We didn't agree to pay, then they replaced booked house to another with no extra cost. We moved on Saturday noon. There was no jaccusi and sauna only worked for half a day. We called for help how to turn on the sauna and we got the answer - today is Sunday, we can help only tomorrow (the day of our departure). In the end, they gave us a compensation of 250 kr., follow they Rental Terms and Conditions section 15 and the case was closed.

1
Date of experience: Nov 10, 2023

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