We have been renting from Nova Sol for years and have never had any problems. Until this vacation, when Nova Sol simply let us down. We are deeply disappointed in Nova Sol's service and customer friendliness. From day one, the cottage we rented had drainage problems due to a faulty pump, which the owner and Nova Sol were aware of. When we called Nova Sol, we were assured that someone would come by the next day, because it was evening, to solve the problem. This person had forgotten that no one works on Wednesdays and that our case would therefore not be looked at. But we were assured that we could just go away and that everything would be taken care of. When we returned, the sewer smell hit us again, and we called Nova Sol again. Finally, a technician came and immediately had bad news: you can't stay here, especially not with a baby. We were unable to use the facilities during our entire vacation; we couldn't clean ourselves, our baby, our clothes, or the house. Because as soon as you turned on a tap, the bathroom flooded. Nova Sol said they would call us the next morning with a solution, but it's now three days later and we're still waiting. We've called several times, gone to a service point, spoken to several people, but Nova Sol has simply left us stranded, without a house, without accommodation, and with compensation of a mere 20 euros for a stressful and unpleasant vacation that cost us much more than that. Thanks, Nova Sol. We will never book with you again and would advise everyone else not to either, because when something goes wrong, you apparently just abandon your guests.-- Added after NovaSol reaction.We have been waiting for more than 7 days and we keep hearing the same thing, you will be called back soon as possible. The only thing we have heard thusfar is this reaction.What we would like, is a call from you and a reaction on how a holiday accommodation for which we paid more than 400 euros for a couple of nights, in which we could not use anything of the facilities, you only give 20 euros compensation. Still waiting on your call.
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