I paid the rent and cleaning with the booking, one day before coming to the house. On the way up your agency sent another email asking for payment of the deposit. Because I was driving I did not see that email before arriving at the house. Upon arrival I saw the mail and that we would not receive the keybox code until after payment of the deposit. I immediately tried to pay but the system didn’t work, it got stuck before I could even enter my card number. I tried to ask for advice, first with your bot who after some time put me through to an agent who told me to pay which I said I kept trying. She then gave me a phone number and I got stuck for 35 minutes in a queue before being told again that it was my fault. I should try with my computer rather than with my phone. So I found myself sitting in the drive of the summerhouse, with my laptop using my phone internet, trying to connect to your website. Once I had logged in I had the exact same problem, called your hotline again, was told it was my card again, and that they would not give me the code „because it was company policy“. Then a young lady appeared at the house who was supposed to check if the house is clean. I asked her for help, she called the office who told her to tell me the same thing all over again. I showed her how I was trying to pay on the phone and on the computer and she saw that it was clearly a system failure, not my card. She then called the office again and told them to try there which gave exactly the same result. So she was told to let us in and tell us to keep trying to pay throughout the evening and the next day.I am here on business and I had an appointment last night to which I arrived late and keeping trying to make a payment was not an option.I suggest you check your software and talk to your call centre staff so it does not happen to anyone else that they sit outside a house that has been paid for through no fault of their own.
Claim your business profile now and gain access to all features and respond to customer reviews.
