Three months after the incident below we were contacted by Novasol. They expressed their regret about what had happened and decided to compensate us for the inconvenience their handling had created.They further said that they are working on improving their robotic telephone switchboard so that the communication difficulties will not be repeated in the future. The call from Novasol concerned the following:Novasol canceled our rental around 13 hours before we were supposed to move in. We had to struggle for hours to get through their switchboard and when we finally succeded, they were stone cold about our situation, with four tired kids in the car and nowhere to go a few days before Christmas.We had been driving since morning the day before our rental was supposed to initiate and in the afternoon, 13 hours before we were supposed to enter the rental, while we were on the road, Novasol had tried to call us twice at a two-minute interval. With reference to their two missed calls, Novasol claimed that it was our fault that they unilaterally had decided to cancel everything. They left us with no place to stay a few days before Christmas and nowhere else to go.Novasol felt no obligation to fulfill the deal or to in any way compensate us. Furthermore, their robotic telephone switchboard works as an almost impenetrable wall, making it almost impossible to get to talk to some sort of human being at the company.Only by saying the words "the house is on fire" did we manage to get through.
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