Absolutely despicable treatment from Novasol who are managing the house. We booked a house based on the title that it has a sauna, however the sauna is not available during the winter months when we where there. I had it confirmed both written and verbally that it would be available, including on the day of our arrival, but alas... We ended up only going there very briefly to confirm that it was in fact not available, and thus called and asked to cancel and get a refund. They are now claiming that I didn't contact them in due time, so I forfeit my right to a refund as they weren't able to help me solve the issue. What a load of BS. Would NOT recommend anything that Novasol is managing, and I for one will never deal with them again after this treatment!
Claim your business profile now and gain access to all features and respond to customer reviews.
