Novasol will ignore you.We had a weeklong stay in Italy. The home owner decided they will charge us money for a piece of property that got damaged due to their own ignorance. The home owner kept my deposit thus stealing the money. I asked Novasol for help. First they admited on the phone that this shouldn't have happened. Then while processing my complaint via emails (which took weeks BTW) they completely changed their stance and told me the whole situation was my fault. If you dream of a vacation where for once you won't have to stress because someone competent is taking care of you, then Novasol should not be your choice, ever.
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