We had quite an unfortunate experience with Novasol Denmark. We rented a summerhouse in Marielyst to celebrate my 50 yr birthday.- The house was not the same house as advertised as we rented the house. Planning and location was correct but the inside of the house was different than the pictures. Novasol uploaded the correct picture on our check in date. I got screen shots with house number, before they updated the website.- We rented the house due to outside jacuzzi and sauna. We checked in friday and realized that the jacuzzi did not function. We called the service number and someone responsible arrived saturday morning. Apperantly, this person had no technical skills and could not figure out the problem. A technical person arrived monday. The problem was that water tap to jacuzzi was not turned on! We could not use the jacuzzi for 2 days/3nights of rental.Finally, we contacted the Novasol customer service and sent a written message.We have not received any response, other than standard emails.So dissapointing breaching trust and not taking care of their customers.
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