novasol.dk

2.7
2.7 Based on 121 reviews

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Mike
Bad house, bad support!

We booked this house for 3 reasons: Spa, kid-friendly yard, and beach nearby. All of those 3 things were a major disappointment to put it mildly!First off, the spa was so old and worn out, it broke on the first day (a button fell off!) and they had to send someone to repair it the next day.The swings in the yard were completely rotten, falling apart and outright dangerous to use! This was not fixable during our stay. The beach was 90% rocks and metal ramps for boats, not at all enjoyable for our kids, so we had to drive to a different beach. The other 10% was seaweed.On top of all that, the beds were horrendous to sleep in, we could feel every spring in the mattresses!We submitted a complaint to Novasol and they only refunded 323DKK for this sad excuse of a holiday house, which is not good enough!

1
Date of experience: Aug 10, 2024

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