Novica has the WORST Customer Service and have technical Issues each time. For an Airmiles points bonus, the coupon had an error message and I missed points each time. Airmiles would not help as your issue. They can’t make up for a lot of Airmiles missing. They never care/helped. Never responded to my urgent calls/email to fix things. One gift was 5 months before the date, but arrived MONTHS LATE for her October birthday. She had no gift for her birthday. That ruined it for both of us. No help with sales/online coupons not working. One item took ONE YEAR due to too many problems using their Credits/Coupons. Very limited time for Managers working to fix problems. Make Managers competent and more available. It also took two weeks for urgent email to be responded to. A few had low quality problems, like not even close to the photo and not good and ignored for refunds/returns.Work from home employees were awful. Did not understand - asked for a manager every time I called. I also sent a Facebook message requesting that Manager to fix the problems. No response.Now last order ever! Told me most are shipped from USA warehouse. I LOVE elephants, so I bought four wooden elephants for Christmas. It was NOT their USA warehouse was AFRICA, so it was months to arrive. Calls/email asking why it was taking so long and arrived late January, my tree has only elephants, so I was upset none from you. Were not at all like photos - all looked black and from “ebony”, wood, so it is usually black. They were TINY and too small for my tree, but three were medium brown. One was darker, but still not dark like your photos. Never had them out because I planned to return them. I despise brown and my home is white and very modern, so they looked ugly. I emailed/called for return them and no response, then was told was too late to return - not my fault staff did not process the return. I updated them, as one cracked (perhaps 2 need to look in box). Of course - Africa to dry Canada, a TINY wood item would not survive. A waste of money. Was too mad to phone/email AGAIN, as never resolved problems and they ignored my Facebook complaint too. Now, it has been a few years and I get mad looking at the box on my desk and that you never respond, so YOU made me miss my return deadline - was not my fault.Be very careful and know it is high-risk at Novica. Was great prices and now are 4+x higher with a Recession and way too many email, but I loved them for gifts. Not worth it. I just deleted about 50 email from them.*Won't let me put the estimated date.Thank you for your response, but you neglected to READ they don't respond to email, or phone messages. I spent a long time writing this and the purchase was not a lot of money, so I am done with wasting my time. Please resolve it here. YOU can copy/paste it to an email, as I can.
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