I ordered two items that totaled a little over $206. One of the items was on backorder, which was fine since I liked it and didn't mind waiting. The next day I get an email saying they weren't able to authorize a charge for one of the items (and that were both were actually in stock). I used affirm, which I like because you can set the card balance to just cover your purchase price. I noticed I also had an email from Affirm stating that total of $293 in charges were attempted which was more than the balance I set on my card. They also stated that the merchant (Novica) successfully processed the full transaction price of my purchase ($206 for both items). So I send screen shots and ask why they were attempting to charge me an additional $87. No reply, even though in their email they ask that you reply to their email to make arrangements. So I send multiple emails and don't get a response. I submit a bad review on Google and BAM within hours get a reply from someone saying they charged $119 but when they attempted to charge the remaining $87 it was declined. I attach the screen shots showing NO they ran through the full amount of the purchase for BOTH items ($206), and THEN tried to charge me twice for one of the items (the additional $87 that was declined) and asked if both items will be shipped since they were paid in full. Again, no reply. This absolutely blows my mind that their customer service is so bad they feel entitled to rip people off and offer NO explanation or acknowledgement of THEIR mistake. I have documentation showing they were paid in full for BOTH items. Their attempt to charge the additional $87 was denied because it was a duplicate charge for one of the items. Both items were actually in stock but as of today only one has shipped. If I don't receive both items I paid for and have to dispute the charges I will be pissed. You aren't keeping my money because your employees can't be bothered to do the minimum level of customer service by researching and responding to an obvious mistake THEY MADE. Stay away from this company unless you're ok with being ripped off and ignored.
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