This is an update on my previous review: the customer service people were able to figure out my situation and found a way to send replacements for the broken items and those that I wouldn’t choose for myself had I had a chance to customise them before they were sent out. The boxes they use are recycled boxes, but of everything is wrapped properly and there are no super heavy pointy items like the stone obelisk in my last package, there is no issue of damage. My overall takeaway is, since people who choose to support small businesses across the world, traditional handwork and local cultures, they are also likely to be really interested in the matter, it’s is not likely the company be able to customise the boxes right even if they try hard. So if you choose to subscribe to the undiscovered box, either customise it yourself or skip a box to avoid unnecessary disappointment. People have different tastes and the company provides a wide range of products to satisfy them. Just the policy of customising it for a customer to my opinion is very risky. Unless you consider this subscription a sort of “blind donation” to the company that supports and promotes traditional artist all over the world, which is of cause a very noble goal. I would also recommend the company not to send out the box until it’s customised, even if it means that by the time a person starts customising some of the items might be out of stock, which is natural and understandable after a certain official date. *********The items sent were not customised by me. They were literally souvenir trinkets from a street stand or so thing? I have no idea how to use any if this trash. I stated mens focus, and purchased myself textiles in the past and I get Womens jewelry and childish figurine that I am supposed to put where? Into my goodwill donation box probably. One of the figurines, the wooden one arrived broke because someone thought to put the ceramic trinkets and a wood carving together with a heavy stone obelisk wrapping it with thin paper and shoved it into a tiny box made of flimsy carton?
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Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
