BLUF: Lied about dispatching my item to keep the money. Essentially I ordered one too many of an expensive item- baby brain and and obvious mistake but I contacted both the customer service and paypal service minutes later to ask them to correct my order. The next morning I got an email saying it was too late to refund as the item had “already been dispatched”. In the late afternoon I received another email with tracking information clearly showing that the item had not been dispatched when the customer service responded.So they lied. I assume because they were either too lazy to check and didn’t want to help; or they wanted to keep the money. Either way I won’t be using them again as they are obviously untrustworthy.
Claim your business profile now and gain access to all features and respond to customer reviews.
Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
