I placed an online order with Novilla on July 9.2025. As soon as I received a confirmation (within minutes), I realized that the mattress would be going to the wrong address. I immediately called the customer support number but could not reach a live person. I left a detailed message asking them to re-direct my order. I also immediately emailed their support email address stating the same issue with the title line DO NOT SHIP THIS ORDER. When a person finally called me back they said they did not think the order could be re-directed, but not to worry because they have FREE returns so the item could be returned and re-ordered. THIS WAS A LIE! The box has been sitting on the doorstep of the wrong address for 2 weeks now. Novilla cannot seem to create a return label to pick up the mattress and send it back. They have given me every excuse in the book; the logistics company is backed up, their system is down, etc., etc. It was shipped to me via Fed Ex, why can't Fed Ex pick it up??? The sad thing is, I am a repeat customer. I already have a Novilla mattress and ordered a second one. All they had to do was re-ship this mattress to the correct address, but instead they have screwed over a good customer and I will NEVER buy another thing from Novilla again. I've contacted my credit card company to report Novilla for FRAUD since they charged me for a mattress that I never received.
Claim your business profile now and gain access to all features and respond to customer reviews.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.
Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.
Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.See more
