I had a disappointing experience with Novo’s referral bonus program. Despite maintaining over $100 in my account and replenishing funds the same day after an accidental debit, Novo disqualified me because the deposit posted two days later — a delay completely outside my control.
The support team was polite but inflexible, quoting policy instead of considering actual circumstances and customer intent. That rigid handling feels unfair and erodes trust.
As a long-time customer with multiple business accounts, I expected more understanding and fairness. After this experience, I’m seriously considering moving all my businesses to a bank that values long-term clients and transparency.
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