I must start with saying "OMG!" They make using their services almost impossible. When I first got their Debit card as a member, it would continually get declined, which is very embarrassing when dealing with my vendors, just to pull out my personal card to pay the vendors. When I got the novo (yes, its lower case on purpose because that's how much respect I have for them) credit card, I figured since it is a Master Card I should not have that issue. It has declined every time I have used it with vendors, suppliers, and business meals, which I end up paying with my personal card. What the hell do I need novo for if I have to pay for everything with my personal card? I will be finding another bank today to open a new Business account and transfer what is in my novo account. This is BAD business, and you should not use them. I did some research, which I should have done before signing up with them, and they are not even a bank. I would advise you all to research this for yourself. You will see that they are legally not even a bank. That would never be a problem if they did right by their customers. And if you do have an account, please leave and go somewhere else before they cause you more grief, because I am very confident that they have already. I will be placing this review everywhere I can because people need to know not to do business with them. Save yourself the drama and just spend a bit more time looking for a "Bank" that can actually help you.
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