The company had a promotional offer for a $300 bonus for new accounts. I fulfilled all the criteria, yet the bonus has not been issued. I submitted a support ticket, but the only response I received was that the Accounts Team deemed my account ineligible. When I inquired about the reason, I was told, "I don't know why, but the Accounts Team said it was not eligible." I am completely sure that I met all the requirements and even provided a timeline of when each condition was satisfied along with the original offer details. I advise against trusting this bank with any promotional offers and, by extension, your funds.
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