Almost every step of my interactions with Novo have been terrible. I am trying to get off of the platform and move to an established bank. The app, the processes, and the people have all combined to make it a less than one star experience.
I have been a customer for years and it has gotten increasingly worse. A while back the entire desktop app shut down for days and no one even acknowledged it. I was late on several payments to my vendors because of this and the team at Novo didn't even offer an apology or any reparations for the damage done.
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