Terrible. It took them three weeks to get our NIFs after promising 1-3 day service with a 7 day guarantee (more on that momentarily). It has been over a month and our bank account is still not open, which is a problem because we are about to travel to Portugal and will now need to carry cash (or attempt to open an account while there despite not knowing very much Portuguese).They kept sending our signed PoAs back because "our signatures didn't match our passport images" when they clearly did. We would sign them again, being careful to match our passports as closely as possible, and they would send them back again in a loop... for weeks. This looked to us like a stalling tactic - since they have a 7 day money back guarantee, this is a great way to dodge it by claiming that their delay is somehow our fault.We provided all of the documentation to open the account that they requested. Apparently this is not enough - three weeks after initiating our application, they reached out to ask for more documents that they did not specify were required. We sent the last month of payslips, but since it took so long for them to process the application, they are now dated and they are asking for more payslips. I honestly don't know if we will ever get this account opened, much less before our trip.If you want fast, efficient processing, this is *not* the place to get it. I deeply regret using them over their similarly priced competitors.
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Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal.
While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal.
At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.See more
