novostella.net

3.4
3.4 Based on 162 reviews

👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra......

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Dave Willis
Crappy customer service.

I have ordered over 20 lights in the past and recently ordered some outdoor lights in white. The delivery driver left the package outside my gate and didn't use my gate code printed on the shipping label. Box had been crushed. Lights inside the box were very tangled and I was unable to sync them with my phone and wifi. Closer inspection looks like they had been installed. I wrote the company and rather then giving me an easy way to return them, they made it difficult. They want me to make a video and shoot pictures with a description of what was wrong. It's been two weeks and I haven't had time to deal with that. I'll most likely will trash them and never order from this company again. I work 60+ hours per week and don't have time to deal with this crap.

2
Date of experience: Sep 09, 2025

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Business Details

  • 👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...

  • email shop@novostella.net
  • language https://novostella.net

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