This service has been incredibly disappointing. I have been attempting to arrange a pension payout after the passing of my sister, but four months later, I feel frustrated and disheartened, as we have made no progress. A representative informed me that all necessary information had been received, only for me to get a generic email a week or two later requesting more details, often information I've already submitted. I can't file a complaint since I am not an account holder due to this being a bereavement situation. I honestly doubt we will ever receive the funds. As a bereavement service, this is both cruel and unacceptable. Each interaction serves as a reminder of my sister. No one at the company seems willing to take responsibility for the case, and I certainly don't sense any genuine desire on their part to assist. I'm at a loss for what to do, so if anyone has any advice, please share. Other pension providers had a much simpler process during similar situations, with payments made within 2-4 weeks. Additionally, I've noticed that all reviews here have received the same generic response from the service.
Claim your business profile now and gain access to all features and respond to customer reviews.
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries.
We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want.
We are the UK's third largest auto enrolment pension provider by number of members. See more
