The Most Terrible service by Zouhra Sharif and NPS Law. Where do I start. Having been a first time buyer, Zouhra Sharif has been most unhelpful, unsupportive and rude. I was recommended by Goto conveyancing for them to complete the sale of my first property. Zouhra has no direct dial, does not return phone calls, and does not respond to emails. In fact, apparently my emails had been accidentally deleted - professional? Only replying to me when I was sending my third email questioning the funds on my account. Zouhra also does not keep up to date with comms or work you upload onto their conveyancing portal. I had no direct communication with her during my experience with her, despite the office telling me she would return phone calls in due course. She emailed requesting payment onto the account, and that was it. She only finally replied to me once I had chosen to go with another solicitor in light of the fact that the firm had no SRA accredited solicitors and therefore were struggling to work alongside mortgage lenders. This is worrying, and had I known this, would not of instructed them in the first place. I fear they refused to keep in contact with me, while their application to work with Skiptons was pending, hoping they could push this through in time for me not to notice things were moving slowly. It was my mortgage broker who finally told me the issues they had in house, not from Zouhra herself. I then made the decision to move to another Solicitor who have been most helpful. Zouhra also then quibbled over a £6 payment I supposedly owed them, despite never replying, updating or supporting with the conveyancing process, as a first time buyer. She had also misinformed me that I was in credit - and then came back to me to suggest I owed them £6, further displaying her incompetence. I am really disappointed and would avoid at all costs. Particularly Zouhra herself, who has put a stain on my experience as a first time buyer. I have kept all my ignored emails and evidence to formulate a formal complaint with Goto conveyancing. They should never have been recommended.
Claim your business profile now and gain access to all features and respond to customer reviews.
At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice.
Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape.
We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.See more
