I have very little confidence or trust in NRMA insurance. They claim to offer unlimited windscreen protection, but when I went to make a claim it was incredibly difficult and immensely challenging, whilst being a protracted process!Despite a number of experts advising that I needed a genuine windscreen for calibration and safety, NRMA still refused, ignoring the advice and insisting on a generic part. The international call centres cannot understand our unique cultural context, making communication fraught. On one occasion I was rudely hung up on. Eventually, NRMA agreed to a genuine part, but this was only because their consultant hung up on me, not due to the expert advice. After all of this, it was only $300 extra for the genuine part! Very little when you consider the overall cost of my insurance!
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