nrma.com.au

2.3
2.3 Based on 21 reviews

...

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Steve
Avoid like the plague.

Avoid like the plague.In summary, be prepared for the following in case of a claim with NRMA.- Lost time. Lots.- Aggravation. Lots.- Broken communication.- Completely idiotic, unhelpful (indian?) teams "handling" claims. Bad accent, and absolute inability to understand basic written instructions, it seems.The most unprofessional bunch there can be.Case ongoing, 6 weeks in, still no end in sight. I've already wasted upwards 8hrs with this just hanging on the line and writing emails.Multiple eff-ups from the start to the current stage.Multiple contacts to the complaints department just to kick the case forward to the next stage, even though it was all agreed upon the first time.It very much looks like they just don't want to work.

1
Date of experience: Oct 27, 2025

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