On 18 August 2025 I submitted a Claim to NRMA for vehicle damage sustained in a collision on 16 August 2025. I have a comprehensive car insurance policy (previously with CGU, which was taken over by NRMA). The driver of other vehicle was found legally at fault (after police investigation). Since submitting the claim I have experienced nothing but aggravation and frustration trying to obtain answers and discuss progress and detail regarding repairs. In fact, I can honestly say, my dealings with NRMA have without doubt, been the VERY WORST customer service experiences I have ever had with a large corporation. I was repeatedly directed to Phillipines Call Centres where I had to provide the same information on claim over and over again. I was never able to speak with someone and have 'normal' conversation on my claim. The damage to my vehicle required both panel and mechanical repairs. The panel repairs have just been completed, with vehicle now with a mechanic for mechanical repairs. A mechanical report has been provided to the 'assessor' who is refusing to attend on-site to discuss with the mechanic who prepared report. Rather than do this, the assessor is requesting the mechanic provide more written (unnecessary) detail for his review. This is just causing further unnecessary delay. For anyone reading this review, I would recommend in strongest possible terms to stay away from NRMA at all costs. Their customer service and management of repair process is appalling.
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