I am formally raising serious concerns regarding the conduct and safety standards of NRMA Insurance in handling my motor vehicle accident claim.
Following an accident impacting the right rear door and area above the rear tyre, an inspection was arranged. The inspector did not conduct any mechanical assessment, did not perform a test drive, and merely took photographs before declaring the vehicle “safe to drive.”
This conclusion was made despite clear mechanical symptoms, including steering vibration, instability, and noise from the rear wheel area. Any reasonable assessment would have required a proper mechanical inspection before declaring the vehicle roadworthy.
Over the past two weeks, I have received inconsistent and contradictory statements from NRMA representatives. Initially, I was told the inspector confirmed the vehicle was safe. When I challenged this based on the mechanical issues, I was told to obtain my own report. I was then informed that NRMA does not have mechanical inspection partners — which directly contradicts the earlier claim that the vehicle had been assessed as safe.
Declaring a potentially unsafe vehicle roadworthy without mechanical testing is negligent and raises serious duty of care concerns. If an accident had occurred as a result of mechanical failure after being advised the vehicle was safe, the liability implications would have been significant.
As a policyholder who pays premiums in good faith, I expect: • A proper mechanical assessment conducted by a qualified professional
• A written explanation of how the vehicle was deemed safe without mechanical testing
• Accountability for the misleading and inconsistent information provided
This matter will be formally escalated through internal dispute resolution and, if necessary, to the appropriate external regulatory bodies.
Vehicle safety is not a minor administrative issue — it is a matter of public safety and legal responsibility.
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