Getting a cover note was quick and easy last time i bought a new car in 2018. This time it was 15min on phone for nrma to answer to find out you no longer have cover notes but need to take out whole pomicy on the phone when you did answer. And listening to the compulsory bloody drivel about policies, quality assurance, hardships, was never bloody ending which all added to my negative shitty annoying experience.
Cover notes were a great way to get speedy confidence of coverage ... but I suppose you would have to answer the phone quicker.
When I did get through the person I dealt with was excellent.
NRMA you have gone backward since 2018.
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