NS&I have lost £3701 of mine
On 20 Feb. 2026 I transferred to my NS&I Direct Saver account £2200 and £1 using my iPhone from the WISE account I use to withdraw money from my Direct Saver account. I received an email "Hello Mr Herold We're sorry but we couldn't accept the recent bank transfer deposit into your NS&I Direct Saver and we've sent the money to the bank account it came from. The money will normally reach the account by the end of the next banking day." On 24 Feb I tried again, this time from my MacBook and selecting WISE as the sending bank from the list in "NS&I Pay by bank account A new way to top up your savings", my £1500 transfer was rejected again.
Since I hadn’t received the promised refunds, I called NS&I on 25 February and was told that yes they do accept transfers from WISE, they could see them coming in but being rejected and that the operator would need to speak to the (curiously-named) "Sales Team" to find out what had gone wrong, could I hold? ... sure ... but no-one from the "Sales Team" was available to answer! So I opened a complaint, regarding which an email the following week told me "We’ll aim to fully resolve your complaint within 15 working days if your complaint relates to an electronic payment [IT DOES] (or 35 days in some circumstances) […]. If you send your complaint to us by email, we’ll send your acknowledgement the same way. However, to protect your confidentiality, we’ll send our full reply to you by post to the latest address we have for you. Our complaints process ends when we send you our final response letter."
NS&I HAVE LOST £3701 OF MINE, it's not in my Direct Saver Account and hasn't been repaid to my WISE account, and they expect me to wait 7 weeks plus the time for a letter to reach Italy where I live ... would you trust them with your money? I don’t.
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