⭐1 Star Review (Only because Trustpilot won't allow zero )
Detailed Review – My Experience with NTP Electronics / NTP Tech Store
Title:
Beware of NTP Electronics – They Sent Me a Refurbished Used Product While Claiming It Was New!
Review:
I’m writing this review to warn others about my terrible experience with NTP Electronics (also known as NTP Tech Store), located at Plot No-4, Mayur Vihar, Gohana Road, Sonipat – 131001, Haryana.
On 3rd August 2025, I placed a prepaid order (Order No. #115219) for a Sennheiser CX80S Wired Earphone through their official website (ntptechstore.com) for ₹1,043.
At the time of purchase, there was no mention anywhere on the website or invoice that the product was refurbished or used.
When I received the product, I immediately recorded a complete unboxing video to be safe. The product box I received was damaged, had multiple delivery stickers, and clearly showed it had been used and returned by multiple customers.
The serial number was tampered, and the manufacturing date was from 2021, proving that it was an old stock item.
To make things worse, the box contained only the earphones, without any documentation, warranty card, or original accessories.
I immediately contacted the seller via email at supportntptechstore.com
On 6th August 2025 and also spoke with their logistics contact Mr. Rahul (Sales Manager) through WhatsApp.
He initially promised a refund and pickup, but after a week, no one came. When I followed up again, he started ignoring my messages and eventually blocked my number.
After that, they sent me a copy of their so-called return policy saying that if the product is working, I must pay both-way courier charges — which makes no sense when the product itself was refurbished and misrepresented as new.
Even after several attempts to contact them through email and WhatsApp, I received no response or refund from their side.
This entire experience caused me a lot of frustration, harassment, and mental stress.
It’s shocking that a company would deliberately sell refurbished products as new, hide such crucial information, and then refuse refunds or returns after being caught.
I have now initiated a legal complaint under the Consumer Protection Act, 2019 against NTP Electronics for unfair trade practice, deficiency in service, and fraud, at the District Consumer Disputes Redressal Commission, South West Delhi.
I have also reported this issue to the concerned authorities and am sharing this review to help others make an informed choice.
If anyone else has faced a similar problem with NTP Electronics / NTP Tech Store, please feel free to contact me at 7011737099 so that we can take collective action and raise stronger awareness against such fraudulent sellers.
My Advice to Other Buyers:
🚫 Do not buy from NTP Electronics or NTP Tech Store.
🚫 Their customer service is unresponsive and unethical.
🚫 Always check reviews before purchasing from unknown online stores.
✅ Always record an unboxing video for your safety and proof.
I hope this review reaches as many people as possible so that no other consumer has to go through the same experience.
Order Details:
Product: Sennheiser CX80S Wired Earphone
Order No: #115219
Date: 03 August 2025 (8:27 PM)
Seller: NTP Electronics, Sonipat (ntptechstore.com)
Payment: Prepaid ₹1,043
#NTPElectronics #FraudStore #ConsumerAwareness #OnlineShoppingScam #FakeProducts #RefurbishedAsNew #NTPSonipat
Kumar Aditya
7011737099
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