Husband tried to get money out of his iSIPP in July 2025 and after repeated weekly phone calls. He is still waiting EIGHT MONTHS later. The call centre just keeps saying it will be done next week please phone next week ! It never gets done. He is now about to take it to the financial ombudsman but has to wait eight weeks after making a complaint This is outrageous at a time when he needs the money having retired. It has caused serious health problems with the stress of it all. I really don’t know what to do about it. He has sent emails to the complaints department and they come back undelivered. Phoning everyday just gets the same reply “it’s being looked into “. We are going to take it to the Financial complaints authority they won’t resolve but will investigate. He is at his wits end as how to get his own money out !
Claim your business profile now and gain access to all features and respond to customer reviews.
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
See more
