Disgraceful service from James Hay/Nucleus. Will be reporting them to FCA/Ombudsman. They dis-invested funds without my instructions and cannot explain why despite 4 telephone calls from me (usual 30 mins wait on telephone)Then deducted wrong tax from my pension payment 1st March. Then...ADVISED HMRC THAT THEY PAID ME £108,000 PENSION IN 2026 WHEN IN FACT IT WAS £32,700!!! NOW HMRC GIVEN ME TAX CODE WHICH SAYS I WILL PAY £31800 TAX THIS YEAR WHICH WILL NEARLY WIPE OUT MY INCOME. At my wits end and no idea what my April 1st income will be. They don't seem to care, they say will come back to me but don't. My issues should be easily resolved but they are ignored. This is gross negligence on their part.Would like to change to another provider but God only knows how Hay/Nucleus will handle it.
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Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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