I have been waiting for over a week now for my pension funds. Every day I’ve been told:Don’t worry, we will keep an eye out for youYes, you have had a payslip. That means you will get it tomorrow.The payslip comes from a third-party it doesn’t mean you’re getting paid yetOh, the money is our sideIt’s no good you phoning every day nothing’s going to changeYes, we are having problems with a new websiteNo, I’m sorry I can’t talk to that team. I have to put in arequest. The more requests I put in the longer it will take for you.This is why I’m writing such a poor review. Do not use this company.
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Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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