Lousy customer service. Another pointless email reply from Nucleus. The agents didn’t know I was a personal investor and had no knowledge of the 12 messages and five calls I had made so far.Today I called again. The £2916 regular payment to my Sipp was not showing on my account. The same thing happened last month.The agent said she would raise the issues…. Just like 3 agents said last week, and the week before. Another £25 phone call wasted from my home in Vietnam. My payments don’t appear on their site, and my money is missing again.
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Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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