This company should be investigated by the ACCC for their return policy.They advertise a 30-day return policy for all items. What they don't tell you is that when you go to return your item, not only do you have to pay for the return label - which is an uncommon annoyance, but understandable and still within reason - but that you have to pay for your return postage upfront and they do not take it off your item.For example, if you buy something for $80 and the return label is $10, they don't just take the $10 off your refund and give you a $70 refund. Instead, they make you pay upfront for the return label and then do not refund you until almost two months later. Presumably it takes two months because after the item arrives in their warehouse, they spend three weeks meticulously inspecting it, then print out your refund and put it on the end of a factory-length support queue conveyor belt that zips along at 5 cm an hour.It's almost like the company is going out of their way to create the most difficult, expensive, frustrating, and protracted refund policy possible.Don't get me started on their website when you go for a refund. I felt like I was being teleported to the 1990s. Tiny text zoomed out on a massive screen, almost no formatting or styling, extremely hard to read.Seriously, this company says they have a generous 30-day return policy, but they are doing everything possible via dark patterns, upfront payments, and just generally taking the mickey to try and stop you from refunding your item.I highly recommend not buying from this store.
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