I ordered a top and bottom set + a dress from the boxing day sale. My order was shipped out in 2 parts, the dress and the top. A couple days go by and I get an email from Nude Lucy saying they had a stock issue and refunded me the pants. I asked customer service if I could refund the top too as now as a set it is useless. I was told that they ‘couldn’t do anything as it was a final sale item’. I understand their T&C’s but at the same time, the stock issue was not my fault and now I have no use for this top. I was not given any compensation, and if I wanted to buy new pants in a different size, I would have to pay for shipping AGAIN. The customer help team was super unhelpful and I will not be purchasing from them again.
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