This was my first online purchase with Nude Lucy, and it will absolutely be my last. I will no longer shop in store either — this experience has left a bad taste in my mouth. Forget Nude Lucy, this is RUDE Lucy!To begin with, I never received the 15% first-purchase offer that was advertised. When I raised this, I was told it could be applied to a future purchase — which is irrelevant, as after how this was handled, there will be no future purchase.The main issue was an item that runs several sizes smaller than standard. I am a small-framed adult, yet a small was completely unwearable. I contacted customer service asking for one simple exchange to a medium.What should have been resolved quickly turned into an exhausting 10-email back-and-forth. I was polite, honest, and reasonable throughout. Despite this, no exchange was offered, no accountability was taken, and no genuine care was shown.Under Australian Consumer Law, products must match their description and be fit for purpose. When sizing is inaccurate, consumers are entitled to a remedy. Refusing even a basic exchange while hiding behind policy is unacceptable.The most disappointing part is that I actually like the clothes. However, I made it clear that they would never hear from me again due to the poor customer service — and that indifference said everything.Based on other similar reviews, this does not appear to be an isolated issue. Customer service matters, and Nude Lucy has lost a customer.
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