I’m extremely disappointed with my recent experience with this brand. I purchased an outfit that became damaged after its first wash, something that could have been completely avoided had the store clearly communicated that it was dry clean only. The care instructions were hidden on a tiny internal label, and the fabric didn’t appear delicate or unusual in any way that would indicate special cleaning requirements.When I reached out for assistance, the company refused to offer a refund or even acknowledge that clearer communication might have prevented the issue. Many other retailers proactively flag delicate items with a special tag, or ensure customers are aware of unique care needs at the point of sale, but this brand places all responsibility on the customer instead of providing basic duty of care.The lack of accountability and unwillingness to help, or even offer the same discount I got when I purchased the item originally has left a very sour impression. Unfortunately, I won’t be shopping with this brand again, and I wouldn’t recommend it to others who expect transparency and customer support.
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