I purchased a top in late February this year in preparation for an upcoming cruise.Unfortunately, after placing it in my wardrobe, I totally forgot about it until a few days ago.Today was only the second time I had worn the item while out shopping, a couple of passers-by pointed out that there were multiple threads pulled at both the front and back of the top, resembling claw marks.I visited the Burnside SA store and, presented the transaction visible on my banking app, however I was informed by the store manager that nothing could be done as the purchase was made 'too long ago'.As I felt quite uncomfortable wearing the garment in its condition, I then went to another boutique ad purchased a replacement top.Upon returning home, I contacted customer support and, requested a call back, only to be informed that they do not have a 'phone'..After several written exchanges, I was told that the store managers decision was final.Based control this experience, I am extremely disappointed with the level of customer service provided and, WILL NOT be returning to NUDE LUCY in the future. This experience has resulted in the loss of my future business as, a result f their poor customer service.
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