nueconceal.com

Company name changed from Nue Conceal to BF?

Bianca, When you sent me a private message on Viber, apologizing for not handling this concern by yourself and telling me we both did not deserve this, I thanked God for I thought you understood where my actions came from. I also do not understand why you have a change of heart again. Is it because I didn't agree with your offer? You informed me you are willing to refund the additional $1000 provided I will remove my reviews and write a letter stating I received the completed amount. I answered you to refund $2000, and the $500 will be my payment for the access I had to your Gurucan online course, which I did not finish since I did not receive the tools, pigments, and machine, which cost $2200. When I contacted you first, I represented a company, and on behalf of the company, we had agreed to be an exclusive trainer/distributor of the GCC, then changed to the Middle East, to which you agreed. We had an agreement. Unfortunately, the company did not push through, and I informed you about it. That was also the time I paid you from my pocket to start the training. Before that, I highlighted I wanted to take the course face to face as I am new to the industry, to which you agreed. You informed me you would need to travel first, and once you are back in Manila, I could attend the training. As many times I would emphasize, I did not lose my job. I was looking for a new job. Moreover, I would appreciate it more if you empathize, not sympathize, with my situation as a consumer who is asking for a refund due to your complacency: I did not receive all the products included with the payment. The product's total cost was $2200I did not receive access to your Nue Conceal Application. I don't even know what is in there.I did not complete the online training since there were assessments. How can I submit my work if I do not have my tools with me? Again, your online course is incomplete without the tools, which I did not receive. Your course is not a History class where memorizing is enough. We are talking about handling human skin. I need to learn the skill more, not theories!Four months after waiting for you patiently and realized you did not have a concrete plan for whether you will be back in Manila or not. Furthermore, you planned to open your clinic in the UAE, and we agreed I would be your exclusive trainer there. You informed me I have to be fast to be the exclusive trainer. Again, why have you changed your mind? How can I be fast without the tools and not attending your face-to-face training? If Bianca is not the sole owner of the company, it means there has been a misrepresentation from your company since she did not inform me about that matter when we were doing our transaction. In the last message I had with her, she offered me an additional $1000 instead of $2500. I answered her $2000 would be fine for me. The remaining $500 would be commensurate with the access you provided me to your Gurucan training, which did not help me since I did not have the tools. I am not defaming you; I am only narrating my experience on how you handle unsatisfied customers like me. You have to admit there were flaws with your transaction. If not, why sudden change with your website? Why do you even have to threaten me that you will sue me because I posted reviews about your company? Why did you block me on your IG account? How come you changed the name of your company in Trust Pilot is BF? Lastly, when I paid for the course, I was only doing my transaction with Bianca. If you need more facts, I would be more willing to answer, Lems P

Date of experience: Dec 03, 2022