nugenix.com

I ordered free trial and they did not…

I ordered free trial and they did not send product out to me for 3 weeks. When I received the product and tried I had a blood pressure spike 1st time using it. I immediately called and cancelled. Then same day I was billed 75.98 for the free trial. I called customer service to dispute and they said product can not be refunded after 18 days from the order being placed. Then when I tried to explain the situation the representative hung up on me.I called back a second time and this time I had to wait several minutes for a representative to take my call unlike my first call. When the representative answered this time I explained how I was hung up on by a prior representative and did not appreciate it. The representative explained that it was him and he did not hang up that his system had shutdown. Then he explained this time how I can return the product for a refund. When I tried again to explain that their free trial advertisement was misleading because the customer is unable to even try the product before they are billed the representative hung up on me a second time .In ny opinion this is clearly a business strategy to have people think they are getting free trial when they are not. Clearly false advertisement!If someone uses the product and can not return they are forced to pay for the product because the trial period runs out the day that they receive the product and unless they do not use the product at all like myself they will not have an opportunity for a refund. I now will now have to go through the aggravation of returning the product by mail and wait to see if and when I am refunded. I warn anyone considering the free trial to beware of this scam that Nugenix is implementing.

Date of experience: Mar 30, 2024