100% focused on the landlord. The photos on Rightmove were not recent and was completely inaccurate. We lived in a property in South Milford and had issues from day 1. Following a professional clean we found the previous occupiers underwear, dried food on the wall, disgusting carpets and maggot husks. When we complained we were told cleanliness was subjective and we had to do it ourselves (I even sent photos and visited them in person with photos). We were unable to use the shower as instructed by numbers 1 lettings due to safety issues with the glass screen. The bath was unable to produce hot water due to a thermostatic valve, so we couldn't live there for the first 4 weeks and were offered nothing in compensation! The washing machine was disgusting and had to be replaced at our own cost and pay for the removal of the old washer even though we were told white goods were included. (we obviously kept the washer we bought - they advertised the property when we left with a washing machine which obviously wasn't there)After being in the property for 6 months our boiler blew up due to water leak in the boiler landing on the electric motherboard. It took over a week and multiple visits to fix the issue. With no heating or hot water we had to move out at our own cost, and we were offered around £100 compensation. A carpet was reported at the inspection as being unsafe. The photos were put on for and only when I feel down the steps was something done about it. When the fitter came it was due to a previous poor repair carried out on the bottom step which meant the carpet couldn't grip.We moved out in August 2023, I provided details of reads and included photos. I contacted every supplier and provided them with details of my move out. The new tenancy started approx 2.5 weeks after I moved out (we befriended them showing them around as they were not local). I have now received a debt letter for the period my tenancy ended and the new tenancy starting. The letting agents have not made the energy suppliers they are responsible (landlord details) so the energy suppliers have correctly chased backwards.From a tenant point of view I've never dealt with a more unprofessional company and it's obvious it's about making money. In the current market I feel they are exploiting the renting market and peoples situations. If I find myself renting again and found a property I liked, if Number 1 Lettings was the agent I would actively avoid the property.
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Here at Number 1 Letting we pride ourselves on the fact we do more than other letting agents, we are a dedicated local letting company with experienced staff that deal solely with lettings on a daily basis.
We provide an excellent service throughout y...
