numberbarn.com

Very disappointing experience with NumberBarn.

I found a phone number I wanted and submitted an offer. In order to do that, I had to create an account with my email, set up a password, and provide my debit card information. They also placed a hold on my card.Right after that, I could not log in because it kept saying my password was wrong. I tried the password reset option multiple times, but never received a reset email.I contacted support, and their first reply asked me to provide personal account information for verification, including my full name, email, service address, and phone number. I sent them everything they requested.After that, instead of fixing the problem, they replied saying it “sounds like a job for our Solutions Team.” Hours went by with no resolution. When I followed up again and asked what was taking so long and told them to just refund my money, I got another delayed reply saying it now “sounds like a job for our billing team.”So basically, I got passed from one team to another with no actual help, no password reset, no access to the account, no update on whether my offer was accepted, and no immediate refund. To make matters worse, this happened right before the weekend, so now I’m left waiting days for something that should have been a very simple fix.What makes this even more frustrating is that instead of resolving the login problem, they started quoting refund policies and restocking fees. I wasn’t even trying to return a number I successfully bought and used — I was trying to access the account I had just created and deal with a problem on their end.The whole experience has felt disorganized, slow, and frustrating. Based on my experience, their customer service was poor and the process is far more complicated than it should be and I’m still currently waiting for a resolution and or my money back.

Date of experience: Mar 25, 2026