[UPDATED - See original below] I'm revising the score up to a 4. They did get back to me after all and solved the problem, and I was able to port my Skype number over to Numberbarn even after Skype stopped functioning. I really appreciate the help from Numberbarn's Justin. Thank you Justin!I'm not bumping the score to a 5 because it did require posting here on Trustpilot to get Numberbarn's attention. Apparently there was an issue with my e-mail address, that it got flagged as spam by Numberbarn's filters. That was a function of the original problem where during signup there was a rather odd issue with my randomly generated password and password manager. This appeared to have happened with other users too. I think going forward they might need to tweak their spam filters, or have a way to scan their spam folders so that legit emails don't get totally missed. Other than that, I'm now satisfied with Numberbarn. But if you do experience an apparent lack of response, it may be due to something similar, in which case you might need to post here on Trustpilot to get some attention.So, new conclusion: overall, recommend.-------------- Original review (early May): -----------Three problems.Set up an account to transfer a Skype number in. Seemed to set up okay, but then there was no way to request authorization for the transfer. Maybe there was a glitch there or something.Second, and worse, is that I got locked out of the account for some reason. The username and password check, the 2FA I set up checks (different error message when I deliberately input an incorrect code), but then stops there with an "Invalid AccountID" message. Couldn't even log in to their community portal for getting help there.I sent THREE tickets over the course of 3 days -- NO RESPONSE besides the auto-response for the first ticket. The first ticket was about the problem with requesting authorization. The second I can't remember, and the third about the account access issue. I also sent an email yesterday ago direct to their support line. Again, NO RESPONSE.If you cannot get a semi-timely response (they promise 1 business day) for a time-sensitive issue, that renders this service subpar at best. Maybe Numberbarn is okay when things are running smoothly, but if you have a problem, don't count on getting timely help.Cannot recommend.
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