Inititally all went well. I had a few questions ahead of purchase which were answered promptly (by a human). Then bought the device, been using it for ca 3-4 months, and I do feel like its helping a little (I have chronic migraines and it helps calm a little). However, the earpiece broke after only 3-4 months of usage. I tried to contact customer service via the chat function on the website, and only got some chatbot that kept telling me to restart the device and all sorts of useless trouble shoot. It also kept asking me if I want to speak to a human agent, which I said yes to 4 times, just to get a response with more useless trouble shoot and asking me again if I want to speak to a human agent. I then found previous emails from the care team and responded to that, just to get another response from the/a bot saying that it understands my frustration and suggest to connect me to a human. Which of course has not happened. Conclusion, its good while it lasts (that's why it did get 2*), but would I recommend paying £600 for a device that breaks after 3 months, and without any customer service that is willing to respond and honour its warranties? Definitely not.
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