You will need to replace the earpiece biannually.Its a great device, but sold as a premium product and the earpiece broke after 6 months, they begrudgingly replaced it as a 'gesture of goodwill' after i reminded them about about basic consumer rights and product warranty, but ultimately if you read the reviews you will need to replace the earpiece 1 - 2 times a year for the life of the product. They make a profit on the earpiece, so I guess its in their interest to not improve the design despite all the reviews and feedback that it is exceptionally unreliable and is one of the two crucial components that are needed for this device to work. If it keeps breaking they get continued revenue and profit from the same user for the life of the product, thats £60-£120 a year on top of the initial payment from every user. I would bet they account for this in their sale forecasting.Buyer beware, there are many other products on the market that maybe don't have the same marketing, or product aesthetic, but their design means it likely wont require you to replace a component repeatedly for it to work, its a real shame given the price and the premium product positioning. Review update : The Customer care team were in touch and have been great, very considerate ans have really tried to make a amends. Product review is the same, but the service has been exceptional, thank you.
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