Had a neurosym around 10 months which I am happy with however guarantee only lasts 6 months ! - how does a £500 piece of kit only have 6 months and not 12 months, the lead to the ear was malfunctioning therefore requested a replacement. The cost is £38, okay I thought but then £19 postage to post something that fits in an envelope !Of course you have to buy it otherwise your device is useless so they have you over a barrel - a very poor way to treat customers in my opinion !!*UPDATE* I have now been contacted by Neurosym who have offered me a full refund which was gratefully accepted so well done them however i hope they will take on board the comments surrounding postage costs for replacement items as this is clearly not right.
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