UPDATED REVIEWSince the review I gave recently (below), Nurosym listened and took onboard feedback, provided an immediate solution to my problem with a more personal reach out, timely follow up and reassurance around support in future. It is clear that with its popularity, Nurosym may occasionally have growing pains and that they do care about their customers’ experience. I am now looking forward to receiving my first Nurosym product and hope the feedback helps with continuous improvement. Written a couple of days ago…. It’s rare I have to write a review like this so sorry guys in advance, I have been trying to purchase a Nurosym device for some weeks now, via referral. First links didn’t work properly and then trying to tie together the referral and vat relief form has seemingly sent the contact centre into circles. There is no phone number to speak to a human and you are never sure how much the chat it is doing versus an actual agent. It can take days to get a response and then to be asked repeat questions or for a form that was already submitted and approved. I really need a product like this but the contact centre and order process has been incredibly off putting ! Please get it together guys and improve your contact centre, and a human phone contact would make a huge difference. I wonder how many customers you are losing which is a huge shame!
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